Return and Refund Policy – Sarva

Last Updated: October 28, 2026

At Sarva, customer satisfaction is our priority. We are committed to providing quality products and a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to the following conditions:

  • The product is damaged, defective, or incorrect upon delivery.
  • The product is unused and in its original condition.
  • Original packaging, tags, and accessories are included, where applicable.
  • Proof of purchase or order confirmation is provided.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products that have been used, washed, or damaged by the customer.
  • Personal care or hygiene products that cannot be returned once opened.
  • Customized or personalized products, except where required by law.
  • Products specifically marked as non-returnable, subject to applicable consumer protection laws.

3. How to Request a Return

To request a return:

  1. Contact Sarva at [Your Email Address] within 7 days of delivery.
  2. Provide your order number and the reason for your return.
  3. Attach clear photographs or videos if the item is damaged, defective, or incorrect.
  4. Wait for our team to review your request and provide return instructions.

Please do not send products back without contacting our support team first.

4. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method, where possible. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Sarva within 48 hours of delivery, where possible.

We will review your request and arrange an appropriate resolution, such as a replacement or refund, in accordance with applicable law.

6. Return Shipping Charges

For returns caused by damaged, defective, or incorrectly delivered products, Sarva will cover reasonable return shipping costs or provide another appropriate solution.

For other eligible returns, customers may be responsible for return shipping costs, where permitted by law and disclosed before purchase.

7. Order Cancellations

Cancellation requests may be accepted before an order is dispatched. Once an order has been shipped, cancellation may not be possible, and our return policy may apply.

Please contact our support team as soon as possible if you wish to cancel an order.

8. Exchanges

Exchanges are subject to product availability. Customers wishing to exchange an eligible product should contact our support team with their order number and the details of the requested replacement.

9. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Business Name: Sarva
Email: basilsunny369@gmail.com
Phone: 8113849354
Business Address: [Your Business Address]

Thank you for choosing Sarva. We appreciate your trust and look forward to serving you.

This policy does not limit any rights available to customers under applicable consumer protection laws.

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